Information We Collect
We collect information about you when you register for an account, make a deposit, trade on our platform, or contact us for customer support. The information we collect may include:
- Personal information, such as your name, email address, phone number, and mailing address.
- Financial information, such as your credit card or bank account information.
- Trading information, such as the cryptocurrencies you trade, your trading history, and your portfolio value.
- Technical information, such as your IP address, browser type, and operating system.
- We may also collect information about you from third-party sources, such as public databases, marketing partners, and social media platforms.
How We Use Your Information
We use the information we collect to:
- Provide our services to you, including processing transactions and providing customer support.
- Personalize your experience on our platform, such as by showing you customized content and recommendations.
- Improve our services, such as by analyzing how users interact with our platform and identifying areas for improvement.
- Communicate with you about our services and promotions, as well as respond to your inquiries and requests.
- Comply with legal obligations, such as fraud prevention and anti-money laundering regulations.
- We may also use your information for other purposes that are disclosed to you and to which you consent.
We may share your information with third-party service providers that assist us with our business operations, such as payment processors, data analytics providers, and customer support vendors. We require these service providers to use your information only for the purposes for which it was provided and to comply with applicable data protection laws.
We may also share your information with law enforcement agencies, government authorities, or other third parties if we believe that disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or other illegal activity, or to protect the safety of our users or others.
We implement reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your information for as long as necessary to provide our services to you and to comply with legal obligations. We may also retain your information for a longer period of time if it is necessary for us to pursue our legitimate business interests, such as fraud prevention and customer support.
You have certain rights regarding your personal information, including the right to access, correct, or delete your information, as well as the right to object to or restrict certain uses of your information. You can exercise these rights by contacting us using the contact information below.
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact information below.